Feb 2026 – Present
Cloud Engineer / Tier 1 IT Support
Australian MSP — Sydney, Australia
- Manage cloud operations and maintenance across 10+ client projects, including monitoring, incident response, and monthly patch management.
- Provide Tier 1 IT support for 2 client environments through remote support with occasional onsite troubleshooting.
- Coordinate directly with clients to schedule maintenance, communicate technical updates, and lead monthly review meetings with presentations.
- Participate in cloud architecture design and development, contributing to infrastructure improvements and operational efficiency.
Cloud Operations
IT Support
Client Management
Jan 2025 – Sep 2025
Team Leader · Operations & Maintenance
Japanese IT Company — Network, Security, and Database Unit
- Led a five-person operations pod supporting the post-migration AWS environment for a government platform.
- Owned WBS planning, task reviews, and workload balancing to keep incident response within service levels.
- Guided RCA discussions and mentoring sessions to strengthen network, security, and database capabilities.
AWS
Operations
Leadership
Apr 2023 – Dec 2024
Engineer · Government Cloud Migration
Japanese IT Company — Public Sector Cloud Program
- Maintained requirements documentation and steered stakeholder approvals for scope changes.
- Authored detailed design packages, operational procedures, and CDK implementation standards.
- Built AWS security services, networking, and Lambda stacks using CDK and Linux automation scripts.
- Coordinated performance testing, DR rehearsals, and the production migration cutover.
AWS CDK
GitLab
Linux
Apr 2021 – Mar 2023
Engineer · Public Service Mesh PoC
Japanese IT Company — Hybrid Infrastructure Initiative
- Validated hybrid network designs spanning on-premises data centers and AWS for a multi-agency service mesh.
- Evaluated secure data migration patterns and logging approaches during performance testing.
- Compiled verification reports for executive stakeholders and supported knowledge transfer sessions.
AWS
Performance Testing
Documentation